FAQ
- What type of plush toys do you offer?
- We take pride in offering a wide selection of plushies, with a special focus on giant huggable plushies. Whether you're looking for big long crocodiles, fat cat or human-size husky, we have the perfect huggable companion to fulfil your needs.
- What is your return and refund policy?
- If you have received defective, damaged, or items that are not as described, you can request a refund or exchange by emailing our customer service within 14 days from the date of delivery. Buyers are responsible for covering the postage costs associated with returning the product.
- How my order will be shipped?
- Full tracking will be provided.
- Please note that all of our product will be compressed when it was shipped, so it needs 12 - 24 hours to recover, shake it all over and fluff them with your hands. Use your fingers to separate and manipulate the fibers, helping to restore their softness and volume.
- Do you have any product care?
- Washing instructions: We recommend to use dry cleaning for most of our products.
- Ironing instructions: If you see any wrinkles due to vacuum-packed, we recommend only using the steaming method.
- How long does it take to process and ship an order?
- Please note that your order will be processed within 1-2 business days.
- Do you have customer supports?
- If you have any questions, concerns, or need assistance, please contact us through
- Email: info@mymapuu.ca
- Instagram: Mymapuu_shop